Terms of Service

1. Who provides Vurna

Vurna is provided by Tom Cragg, trading as CRAGG Studios, Mainstraße 12A, 65474 Bischofsheim, Germany. Contact us at support@vurna.app about the service or these Terms.

VAT identification number: DE287282582.

These Terms cover personal and household use of Vurna. Business or commercial use is not part of this offering. If you purchase Premium, the payment provider's applicable purchase terms also apply. The checkout and receipt identify the seller for that purchase.

2. Your account and agreement with us

When you create an account after being shown these Terms, you enter into the Vurna service agreement with us. Creating an account does not itself authorise a payment. A paid subscription requires a separate checkout confirmation.

You must be at least 18 years old to create an account or purchase Premium.

Give accurate account details and keep your sign-in methods secure. If you suspect someone else has accessed your account, contact support. Household profiles describe the people you cook for; they are not separate user accounts. Only enter or share information about other people where you are entitled to do so.

3. What the service does

Vurna helps you collect recipes and organise cooking, meal plans and household food information. The features and limits available to you are those described for your plan when you sign up or purchase, subject to changes made under section 11. Some features require an internet connection and supported software. We do not promise that every feature is available on every platform.

4. Your recipes and other content

You retain your rights in the content you provide. You give us permission to store, reproduce, process and display that content as needed to provide Vurna and carry out the features you choose, including sharing you initiate. We may use service providers for these tasks as explained in the privacy notice. This permission does not transfer ownership of your content to us.

Do not upload content you have no right to use, infringe another person's privacy or intellectual-property rights, or use the service for unlawful activity.

5. Recipes, nutrition information and allergies

5.1 Vurna plans meals, writes recipes, helps you cook, and gives general nutrition information and wellness guidance. This is general information for healthy adults. It is not medical advice, not a diagnosis, and not individualised dietary treatment. It does not replace a doctor, dietitian or nutritionist. If you have a diagnosed medical condition, are pregnant or breastfeeding, take medication, or have a severe allergy, involve a qualified professional before relying on anything Vurna suggests.

5.2 Recipes, meal plans, substitutions, nutrition estimates, allergen and dietary tags may be generated or inferred by AI and may be incomplete or wrong. Nutrition values are estimates from reference databases, not measurements.

5.3 Allergen screening. Vurna checks every recipe it recommends or writes against the allergies saved for the people it is planned for, using the ingredient names in the recipe, and will not suggest a recipe that fails that check. This check is based on ingredient names only. It cannot detect cross-contact, “may contain” labelling, changes to products, mislabelled products, or allergens not saved in your profile. Recipes you add yourself are flagged, not blocked. You remain responsible for checking every ingredient, product and label before buying, cooking or eating, and for the accuracy of the allergies you save.

5.4 Dietary tags such as “gluten-free” or “nut-free” on a recipe are estimates from the ingredient list, not a certification.

5.5 These cautions describe what Vurna is and is not; they do not limit your mandatory consumer rights or our liability under applicable law (see §11).

6. Premium, trials and renewal

Before you commit to a purchase, the checkout shows the price, billing period, applicable taxes, any trial eligibility and when payment is due. A free trial is available only when the offer shown to you includes one; not every account or purchase qualifies.

Where you agree to a recurring subscription, it renews under the terms shown by the seller unless cancelled. Price or plan changes must follow the applicable purchase terms and mandatory law. Review the effective date and any charge shown before confirming a plan change; these Terms do not promise immediate or deferred switching for all providers.

7. Cancellation and billing help

Use the subscription-management route for the provider that billed you, which may differ from the device you are using. For a Paddle web purchase, use its customer portal or receipt/support route. For an App Store or Google Play purchase, use that store's subscription management. Vurna's Premium settings can help identify the route where that feature is available.

Check the provider's confirmation for when cancellation takes effect and when access ends. Uninstalling Vurna or signing out does not cancel a subscription. Before deleting an account, check and cancel active subscriptions with the billing provider; do not rely on account deletion alone to stop all charges.

8. Withdrawal, refunds and service problems

Cancelling future renewal is different from requesting a refund or exercising a statutory withdrawal right. Your mandatory rights remain unaffected. If you are a consumer in the EU or EEA, your withdrawal period is 14 days. The seller's receipt and applicable purchase terms identify the billing contact; contact Vurna support for problems with the service itself.

For a Paddle purchase, use the support link in your receipt or Paddle's buyer support at https://paddle.net/ to request a refund or withdrawal. Paddle's refund policy at https://www.paddle.com/legal/refund-policy explains its eligibility rules and available withdrawal route. For an Apple purchase, follow Apple's refund instructions at https://support.apple.com/118223. For a Google Play purchase, follow Google's instructions at https://support.google.com/googleplay/answer/2479637. Consumers in the EU can also withdraw from a Paddle purchase with the withdrawal option (“Request withdrawal”) in Paddle's Customer Portal, reached through the link in Paddle's confirmation email or at https://paddle.net/. These routes do not replace any other declaration method or remedy the law gives you.

You may send a withdrawal declaration concerning the Vurna service agreement to support@vurna.app. No prescribed wording is required; give enough information to identify you, the agreement and what you want to withdraw. Receiving that message does not itself confirm cancellation or refund of a separate provider transaction.

Starting to use Vurna does not, by itself under these Terms, waive a statutory withdrawal right. Any request to begin performance during a withdrawal period, and any acknowledgement of its consequences, must be obtained through a separate, legally applicable process. We do not apply a blanket “no refunds” rule.

If Vurna is not supplied or does not meet the agreed requirements, contact us so we can address the problem. Your statutory rights may include correction, price reduction, ending the contract, refund or compensation, depending on the circumstances and applicable law. A payment provider's discretionary refund policy does not remove mandatory remedies owed by the responsible party.

9. Responsible use and suspension

Do not attempt to access another person's account, evade security controls, disrupt the service or use Vurna to distribute unlawful content. We may restrict access where reasonably necessary to address a serious breach, a security risk or a legal obligation. Where appropriate and legally required, we will explain the reason and provide an opportunity to remedy the problem. You can contact support to challenge a restriction. Mandatory notice and refund rights remain unaffected.

10. Ending your account and handling data

You may request account deletion using the available account controls or by contacting support. Export information you wish to keep before deletion. Subscription cancellation, account deletion and revoking Google or Apple sign-in access are different actions. The privacy notice explains data handling and retention. These Terms do not promise immediate erasure of backups or records that another provider must retain.

11. Service changes and responsibility

We remain responsible for the service and remedies required by applicable law. Nothing in these Terms excludes liability or guarantees that cannot legally be excluded. Required security updates and material service changes must be handled in accordance with the contract and mandatory consumer protections.

These Terms do not introduce a contractual cap on liability or shorten statutory claim periods. Responsibility is determined by applicable law.

We may change the usage limits and features of Premium, for example how many recipes, meal plans, imports, photos or chat messages are included each day or month, where there is a valid reason: a significant rise in the cost of the AI and other services Vurna relies on, keeping Vurna sustainable and fair for everyone who uses it, preventing misuse, a technical or security need, or a change in the law. Such a change costs you nothing extra. Beyond this, we do not reserve a right to remove paid features; for other material changes outside the agreed service, we will seek your agreement unless the change is otherwise permitted by applicable law.

Before a change that affects what your plan includes takes effect, we will tell you clearly, in a form you can keep, what is changing, when, and what your rights are, at least 30 days in advance where reasonably possible. If the change affects your access to or use of Vurna more than only slightly, you may end the contract free of charge within 30 days of receiving that notice or of the change taking effect, whichever is later, and recover any amount paid for the period after it ends. Section 7 explains how to cancel with the provider that billed you, and you can still retrieve your content. This right does not apply where we let you keep using the unchanged service at no extra cost. Account suspension under section 9 does not remove these mandatory rights.

12. Applicable rules, complaints and changes to these Terms

The law applicable to your contract determines your rights. These Terms do not select an exclusive court, require arbitration, waive collective remedies, or take away mandatory protections available in your country of residence.

You may contact support@vurna.app with a complaint. Contacting us first does not restrict your right to use a competent court, authority or other remedy available to you, and does not extend any legal deadline.

We are not willing to participate voluntarily in proceedings before a consumer dispute-resolution body. We will participate where legally required. If we cannot resolve a consumer-contract dispute, we will provide the legally required case-specific information in text form.

We will communicate proposed material changes to these Terms and obtain agreement where required. Mandatory rights in your country remain unaffected. The version shown when you accept the Terms governs your agreement, subject to later changes agreed or otherwise permitted by law.