Cancelling Premium

Where it is

• Bought from Apple (in the app, on iPhone or iPad) — Settings › Apple ID › Subscriptions, or apps.apple.com/account/subscriptions
• Bought from Google (in the app, on Android) — Play Store › Subscriptions, or play.google.com/store/account/subscriptions
• Bought on the web (billed by Paddle) — on vurna.app, Settings › Premium › Manage, then Cancel… beside Cancel Premium (vurna.app/account/premium), or Paddle's customer portal at paddle.net. No store involved.

Find Vurna in the list and cancel there. You do not need to tell us, and you do not need to delete anything.

What cancelling actually does

It switches off the automatic renewal. It is not a refund, and it is not an immediate shut-off: you keep Premium until the date you have already paid through, and then it simply stops. Nothing further is taken. Apple and Google ask that the cancellation land at least 24 hours before the period ends to stop the next charge; Paddle stops the next charge the moment you cancel. Either way, don't leave it to the last hour.

If you're still on the free trial

The trial runs seven days, wherever you started it. Cancel any time before it ends and a cancelled trial is never charged — with Apple, with Google, and with Paddle alike. Cancelling doesn't cut the trial short either; you keep Premium until the seven days are up. Two days before the end, the app sends one quiet reminder so the date can't creep up on you, and Today carries a card saying the same thing. Doing nothing is what continues the subscription; that is stated in both places rather than left for you to work out.

You paid and Premium isn't showing

If you bought from Apple or Google, open the Premium screen and tap Restore purchases. It asks the store what your account owns and switches Premium back on if it finds it. "Nothing to restore on this Apple ID" almost always means the phone is signed in to a different store account from the one that paid. If you bought on the web, Restore cannot see your plan — write to support@vurna.app and we will look at it with you.

Refunds

Cancelling never refunds the time left on a paid plan — not from us, and not on anyone's behalf. Apple's and Google's refunds are theirs to decide: ask them directly. For a web plan, Paddle took the payment and Paddle handles the refund. If you're turned down and think that's wrong, write to support@vurna.app with the date and roughly what happened, and we will look at it with you.

Withdrawing is different from cancelling. If you are a consumer in the EU or EEA, your withdrawal period is 14 days. For a web plan, use Withdraw from contract on the Premium page, or Request withdrawal in Paddle's customer portal — reached through the link in Paddle's confirmation email or at paddle.net. Section 8 of the Terms has the details.

If a payment fails

Apple and Google open their own grace period, keep Premium working while they retry the card, and email you themselves. For a web plan, Paddle retries the card, and the Premium page on vurna.app shows Payment due; Update, next to the payment method, changes the card. A failed payment is not a cancellation.